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          FAQ

          FAQ

          GENERAL QUESTIONS
           
          What is the status of my order?
           
          Once you have placed your order, we will send you a confirmation email to track the status of your order.
           
          Can I change my order?
           
          We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
           
          PAYMENT
           
          What payment methods do you accept?
           
          We accept the following 2 main payment methods:
           
          ● PayPal
           
          uspickstore primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover.
           
          ● Secure Credit Card Payment
           
          We can also accept Credit Card payment using Visa, Master card, American Express and Discover.
           
          Which currency will I be charged in?
           
          All of our transactions are based in USD. If your credit or debit card uses another currency, your bank will apply the corresponding conversation rate of the currency you choose depending on the website you are on.
           
          Do you offer 3 or 4 times payment option?
           
          We accept 3 times payment.
           
          SHIPPING
           
          Where do you ship?
           
          We ship worldwide including Asia, North & Central America, Europe and Oceania, offering the payment via PayPal and Credit Card.
           
          How long does it take to ship my order?
           
          Once you've placed your order, it usually takes 3 to 7 days to process it.
           
          The shipping time is based on the delivery method that you have chosen.
           
          How can I track my package?
           
          Once you have placed your order, we will send you a confirmation email to track the status of your order.
           
          What if I'm not home?
           
          If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
           
          You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
           
          RETURNS
           
          Do you accept returns?
           
          We do accept returns in respect to the following conditions:
           
          • The item must have been sold on our online store
          • The item shouldn't have been used in any way
          • The return or exchange request is made within 14 days of delivery
             
            To ask for a return, please contact our customer service at service@uspickstore.com.
           
          Can I exchange an item?
           
          We do accept exchanges and they follow the same conditions as returns
           
          In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
           
          Are returns free?
           
          To return an item, please contact customer service to obtain a Return Address. After receiving the address, place the item securely in its original packaging and include your proof of purchase.
           
          Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an uspickstore.com error, the cost of return shipping will be deducted from your refund.
           
          How long does it take to process a return?
           
          Returns are confirmed within 14 days of receiving the package at our warehouse.
           
          Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
           
          If you still have any questions or concerns, please contact us at service@uspickstore.com.

          What is neoprene?

          Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

          Why does StrideOn use neoprene in its products?

          We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

          Is neoprene waterproof?

          Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

          Is neoprene easy to clean?

          Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

          Does neoprene provide padding or protection for my belongings?

          Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

          How does neoprene feel to the touch / against my skin?

          Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

          Do StrideOn shoes with neoprene or other materials provide arch support?

          Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

          Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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